We are a small family business with tight margins. To help keep our prices as low as possible for our customers, we do not offer refunds, returns, or exchanges except for items that arrive defective or damaged.
Please review your order carefully before completing your purchase.
No Refunds
All sales are final.
We do not offer refunds for buyer’s remorse, incorrect orders, size or color preference, delayed delivery, duplicate purchases, sale items, gift items, opened items, used items, or products that are no longer wanted.
Shipping charges are non-refundable.
This policy does not limit any rights you may have under applicable law.
Defective or Damaged Items
We only accept returns or exchanges for items that are defective or damaged upon receipt.
To request help with a defective or damaged item, contact us at 1stophomestead@gmail.com within 7 days of receipt.
Please include:
- Your order number
- A description of the issue
- Clear photos of the defective or damaged item
- Photos of the packaging, if shipping damage occurred
We will review your request and determine whether the item qualifies for a return or exchange.
Return Merchandise Authorization Required
All approved returns require a Return Merchandise Authorization, also known as an RMA.
Do not send any item back without receiving an RMA from us first.
Because many of our products are handled through vendors and suppliers, we must coordinate each approved return with the appropriate vendor before the item is shipped back.
Items returned without an approved RMA may be refused, rejected, or returned to the sender.
Return Eligibility
To qualify for an approved defective or damaged item return, the item must be:
- Reported within 7 days of receipt
- Defective or damaged upon receipt
- Unused, unless the defect was discovered during normal inspection
- Returned in the original packaging when possible
- Accompanied by proof of purchase
- Approved by us in writing before shipment
We reserve the right to reject any return request that does not meet these requirements.
Exchanges
If your defective or damaged item is approved, we may replace the item with the same item or provide another appropriate resolution based on product availability and vendor requirements.
We do not offer exchanges for non-defective items.
Non-Returnable Items
The following items are not eligible for return unless they arrive defective or damaged:
- Gift cards
- Downloadable or digital products
- Health and personal care items
- Intimate or sanitary goods
- Perishable goods
- Hazardous materials
- Flammable liquids or gases
- Opened media, software, or similar products
- Any item damaged after delivery due to misuse, improper handling, or normal wear
Shipping Approved Returns
If your return is approved, we will provide return instructions with your RMA.
You are responsible for return shipping costs unless otherwise stated in writing.
We recommend using a trackable shipping service and keeping your shipping receipt. We are not responsible for returned items that are lost or damaged in transit.
Unauthorized Returns
Please do not send products back to the manufacturer, vendor, or supplier unless we specifically instruct you to do so.
Please do not send products to {physical address} unless that address is included in your approved RMA instructions.
Unauthorized returns may not be accepted.
Need Help?
For questions about defective or damaged items, contact us at 1stophomestead@gmail.com
